All factory assembled Ramsey products are covered by a one-year warranty from the date of purchase on parts and workmanship. Additionally, for the PPTS-1, Ramsey will make every attempt to provide minimal down-time by providing technical support for troubleshooting equipment problems and when possible a replacement unit sent overnight at Ramsey expense (financial security provided by customer.)
2. FACTORY REPAIR OF PRODUCTS:
Factory repair is available for products no longer covered by the warranty at a basic, flat repair fee. To qualify for Ramsey Electronics factory repair, units MUST:
3. RETURNING PRODUCTS:
Whether returning a product under warranty or for non-warranty repair, it is always a good idea to call for a Return Materials Authorization number.
You are given ten (30) days to examine our products. If you are not satisfied, you may return your unit with all the parts and instructions and proof of purchase to the factory for a full refund. The return package should be packed securely. Insurance is recommended. Please do not cause needless delays; read all information carefully.